Help with your bookings
You book and pay each service on the provider's site. They hold your booking and are the only ones who can change it, cancel it or refund you. Contact them directly, with your booking number ready.
24-hour chat in the app, under Account, Customer Service. Free call from the app with your booking number.
trip.com/helpSupport every day. You can find your booking with your email and booking number.
civitatis.com/contactar24-hour chat on the site and in the app. If the eSIM does not work, contact them before deleting it.
airalo.com/helpAnd us?
We help with the guide, your route and trip questions at info@chinalia.com. We do not sell or manage those bookings, so we cannot change them.
Rather have someone handle everything?
With Chinalia we organise the whole trip, with one payment, an agency guarantee and someone who takes care of everything during the trip. See Chinalia
Updated October 2026.